Utility Scam Calls: How to Spot & Avoid Fraud

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Protect yourself from utility scam calls with key tips to identify fraudulent tactics and safeguard your personal and financial information.

Scammers often pose as representatives from utility companies, claiming that your electricity or water service is at risk of being disconnected due to an unpaid bill. This tactic can be startling, especially if you believe your account is current, but the caller's convincing tone can make it seem urgent. For small business owners, the pressure to act quickly can be even more intense.

However, it's crucial to recognize that these calls are typically fraudulent. The Federal Trade Commission (FTC) reports numerous instances of impersonation scams aimed at extracting money from unsuspecting consumers. To stay protected, be aware of common red flags indicating a scam:

  • If you are certain your bills are paid, do not be swayed by a caller insisting otherwise. This is a clear warning sign.
  • Never disclose your banking or payment details over the phone or email unless you initiated the contact through verified channels.
  • Be suspicious if the caller insists on payment via gift cards, prepaid debit cards, wire transfers, or cryptocurrencies. Legitimate companies rarely, if ever, require such specific or unconventional payment methods.

If you receive a suspicious call, take the following steps:

  • Verify your account status by contacting your utility provider directly using the official contact information from your bill or their official website. Do not use the contact details provided by the caller.
  • Avoid sharing sensitive financial information unless you are certain you are speaking with an authorized representative.
  • Report the scam to the FTC and inform your utility company about the incident. If you have already paid, notify the payment service (such as wire transfer or gift card provider). While refunds are not guaranteed, reporting helps authorities track and combat scams.
  • Educate yourself and your team on how to identify and prevent utility scams to safeguard your business and personal finances.

For resources available in different languages, click here for the Tagalog version, here for Korean, here for traditional Chinese, and here for simplified Chinese.

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